Delivery Information

The following policy specifies our delivery information and the Countries we deliver to.

1. Delivery service options
2. Countries we deliver to
3. Delivery information

1. DELIVERY SERVICE OPTIONS

We currently use Royal Mail to distribute our products. You are able to calulate postage costs direct from www.car-lux.co.uk while viewing all of your items on the cart page. Alternatively, you are able to add postage options during the checkout process.

For further information about each of the postage options available, please see details below.

Please note: Although we despatch all orders promply, delivery times may vary during busier periods of the year, for example Christmas, and also during periods of severe weather. Please also refer to the terms and conditions section 5.6 (an extract can be found at the bottom of this page).

United Kingdom delivery options:

Royal Mail Free UK Delivery

Available only on specific specialty waxes and estate glazes. This free delivery option, to destinations within the UK, is currently listed as '1st Class £0.00' during the Checkout process and will be shipped by Royal Mail's Special Delivery Guaranteed by 1pm™ service (see below for further details regarding Special Delivery Guaranteed by 1pm™).

Royal Mail Standard

1st Class: http://www.royalmail.com/packet-despatch-low/uk-delivery/1st-class-mail
One of the most popular postal services, 1st Class aims to deliver your parcel the next working day, including Saturday. 1st Class Standard service offers up to £20.00 inclusive compensation, however does not offer tracking and proof of delivery.

Royal Mail Confirmed

Signed For™ 1st Class: http://www.royalmail.com/packet-despatch-low/uk-delivery/recorded-signed-for
If you have an important item to deliver, our Signed For™ service gives you complete peace of mind with proof of delivery and signature from recipient. Signed For™ 1st Class service offers up to £50.00 inclusive compensation.

Royal Mail Guaranteed

Special Delivery Guaranteed by 1pm™: http://www.royalmail.com/packet-despatch-low/uk-delivery/special-delivery
Take advantage of Special Delivery Guaranteed by 1pm™ for guaranteed delivery of your urgent or valuable item before 1.00pm the next working day to 99%* of the UK. Special Delivery Guaranteed by 1pm™ service includes end-to-end tracking and signature on delivery and offers up to £500.00 inclusive compensation, additional compensation up to £2500.00 is available.

This option is available on orders placed before 12:00pm Monday to Friday, except bank holidays and public holidays.

*Restrictions apply - Find out more about where we deliver

International delivery options:

Royal Mail Standard

Airmail: http://www.royalmail.com/packet-despatch-low/international-delivery/airmail
Economical, easy to use and fast. Airmail gives you the power to reach people anywhere in the world.  

Royal Mail Confirmed

Airsure®: http://www.royalmail.com/packet-despatch-low/international-delivery/airsure
For our fastest international tracked service, secure and reliable to over 30 destinations worldwide, look no further than Airsure®. Airsure® receives priority handling in the UK and internationally and is generally a day faster than standard Airmail and includes full end-to-end tracking and online confirmation of delivery. Airsure® offers up to £50.00 inclusive compensation, additional compensation up to £500.00 is available.

International Signed For™: http://www.royalmail.com/packet-despatch-low/international-delivery/international-signed-for
Available worldwide with tracking in the UK and in 30 overseas destinations and provides extra reassurance that your item has been delivered when using Airmail or Surface Mail. Peace of mind with signature taken on delivery and online confirmation when the item has been tracked overseas. International Signed For™ offers up to £50.00 inclusive compensation, additional compensation is available (limits apply to some countries).

[back to top]

2. COUNTRIES WE DELIVER TO

United Kingdom
This zone comprises of England, Scotland, Wales and Northern Ireland.

[back to top]

Europe
Europe zone comprises of the following countries:

-A-
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores

-B-
Balearic Islands, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU)

-C-
Canary Islands, Corsica, Croatia, Cyprus (EU), Czech Republic (EU)

-D-
Denmark (EU)

-E-
Estonia (EU)

-F-
Faroe Islands, Finland (EU), France (EU)

-G-
Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland

-H-
Hungary (EU)

-I-
Iceland, Irish Republic (EU), Italy (EU)

-K-
Kazakhstan, Kosovo, Kyrghizstan

-L-
Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU)

-M-
Macedonia (Former Yugoslav Rep. of), Madeira (EU), Malta (EU), Moldova, Monaco, Montenegro

-N-
Netherlands (EU), Norway

-P-
Poland (EU), Portugal (EU)

-R-
Romania (EU), Russia

-S-
San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland

-T-
Tajikistan, Turkey, Turkmenistan

-U-
Ukraine, United Kingdom (EU), Uzbekistan

-V-
Vatican City State

[back to top]

World Zone 1
This zone covers all countries not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

[back to top]

World Zone 2
This zone covers the following territories:

-A-
Australia

-B-
Belau, British Indian Ocean Territory 

-C-
Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island

-F-
Fiji, French Polynesia, French South Antarctic Territory 

-K-
Keeling, Kiribati

-M-
Macao, Nauru Island, New Caledonia

-N-
Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory

-P-
Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island 

-S-
Republic of Singapore, Solomon Island

-T-
Tahiti, Tokelau Islands, Tonga, Tuvalu

-U-
US Samoa, Western Samoa

Please note:
If the Country you would like delivering to is not listed in the above lists, please contact us with your delivery enquiry.

[back to top]

3. DELIVERY INFORMATION

The below information is an extract from our formal terms and conditions.

5.1. We will endeavour to dispatch all In stock Items within one Working Day of Your order being placed. If We are unable to dispatch any In stock Items because We run out of stock before Your order is packed, We will notify You within one Working Day and hold Your entire order at Our premises until fresh stock arrives and Your order can be shipped in full.

5.2. All Goods will be sent using Royal Mail services. All orders sent using a Confirmed or Guaranteed services will require a signature at the time of delivery. If You are not in at the time of delivery a card will be left asking You to contact the carriers depot to rearrange delivery or collect the Goods Yourself.

5.3. The shipping charge to the delivery address You specify when placing an order will be calculated on the basis of order weight and shipping destination, and will be confirmed to You during the online checkout process. A breakdown of current shipping options, charges and estimated delivery times for all destinations that We currently ship to is set out on the Delivery Information page.

5.4. For Goods destined for addresses outside of the United Kingdom, payment of taxes/customs duties applied by the relevant authorities will be Your responsibility.

5.5. We will dispatch Goods to the delivery address specified by You when You place Your order. We will not be liable for any loss or liability whatsoever arising in any respect if You instruct Us to change the delivery address after We have dispatched the Goods. It is Your responsibility to redeem the Goods at Your expense from the address to which the Goods were delivered and to inform Us that such action has taken place.

5.6. Any stated delivery times are given in good faith by Us to indicate estimated delivery times but shall not amount to any contractual obligation to deliver on the day stated. We will accept no liability for consequential loss or damage arising from delay in delivery.

5.7. You must notify Us if You have not received the Goods within fifteen Working Days of receiving Our dispatch confirmation e-mail. If the whereabouts of the Goods remains unknown after fifteen Working Days from the date of dispatch We will reissue the Goods, subject to the provisions given in Section 5.1.

5.8. For orders sent 1st Class within the United Kingdom, delivery of the Goods will be deemed to have taken place by the third Working Day after the date of dispatch. For orders sent using Signed For™ 1st Class or Special Delivery Guaranteed by 1pm™, delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods.

5.9. For orders sent by Airmail to International destinations, delivery of the Goods will be deemed to have taken place by the eighth Working Day after the date of dispatch. For orders sent Airsure® or International Signed For™, delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods.

5.10. Upon taking delivery of the Goods You should check them off carefully against the enclosed receipt. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of delivery, after which time no liability will be accepted.

5.11. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in Section 2.1 of these Conditions) within five Working Days of delivery, after which time no liability will be accepted.