Terms and Conditions
In these terms and conditions the following words have these meanings:
(a) 'We', 'Us', 'Our' refers to Alex Brooks, sole trader trading as Car-Lux;
(b) 'You', 'Your' and 'Yourself' means the person who is browsing this website or whose name is used to place an order, either online or by telephone;
(c) 'Goods' and 'Items' shall mean products of any nature that You buy or agree to buy from Us;
(d) 'Working Days' means days of the week excluding Saturdays, Sundays and public holidays in England, Wales, Scotland and Northern Ireland;
(e) 'Conditions' shall mean these terms and conditions.
These Conditions apply to the use of this website (www.car-lux.co.uk) and all of the distance selling activities of Car-Lux. By accessing this website and/or placing an order, either online or by telephone, You agree to be bound by these Conditions. Using this website indicates that You accept these Conditions regardless of whether or not You place an order. If You do not accept these Conditions, please do not use this website.
2.1. If You wish to contact Us please use the Contact Us page on the website or use the e-mail address given below. We aim to reply to all e-mails within one Working Day, although at busy times of the year We may take longer.
- email@example.com - for all general enquiries
- firstname.lastname@example.org - for all enquiries that relate to Your order
2.2. If You would prefer to speak to Us please use the telephone numbers given below. These numbers will only be answered between the hours of 08:00 and 17:30 UTC±00:00 Monday to Friday (our normal working hours). If You call outside these hours, or if We are unavailable, You will be asked to leave a message. If You leave Your name, telephone number and a brief message We will call You back within one Working Day.
- 07917 877322 - for UK customers
- +44 7917 877322 - for international customers
2.3. If You wish to write to Us or return any Goods to Us please use the address given below. All paper correspondence will be acknowledged within five Working Days of receipt by Us.
5 West End Avenue
2.4. We may not respond to You if You attempt to contact Us in any other way, including but not limited to posts on internet forums or messages on social media platforms. All formal enquiries must be directed to Us by e-mail, telephone or in writing.
3.1. You are deemed to place an order with Us by completing Our online checkout process or by providing verbal confirmation if You order by telephone. As part of Our online checkout process You will be given the opportunity to check Your order and to correct any errors. If You order by telephone We will check Your order with You and give You the opportunity to correct any errors. We will send You an order acknowledgement by e-mail, detailing the Goods You have ordered.
3.2. Our acceptance of an order takes place when We dispatch the order. At this time We will send You a dispatch confirmation by e-mail.
3.3. We may refuse to accept an order:
(a) if there is a pricing or product description error;
(b) if the Goods are out of stock (Out of stock) and thus not available;
(c) if We cannot obtain authorisation for Your payment;
(d) if We obtain evidence that Your payment may be fraudulent;
(e) if You do not meet any eligibility criteria set out in these Conditions.
4.1. Our prices are reviewed periodically and are subject to change at any time without notice. Any order placed by You and acknowledged by Us prior to the date of a price change will be charged at the price acknowledged by Us, even if the Goods are dispatched at a later date.
4.2. Our prices exclude delivery charges. Our delivery charges are set out elsewhere in this website on the Delivery Information page, and are described further in Section 5.3 of these Conditions.
4.3. You will pay for all Goods securely in Pounds Sterling at the time You place Your order by either credit/debit card or PayPal.
5.1. We will endeavour to dispatch all In stock Items within one Working Day of Your order being placed. If We are unable to dispatch any In stock Items because We run out of stock before Your order is packed, We will notify You within one Working Day and hold Your entire order at Our premises until fresh stock arrives and Your order can be shipped in full.
5.2. All Goods will be sent using Royal Mail services. All orders sent using a Confirmed or Guaranteed services will require a signature at the time of delivery. If You are not in at the time of delivery a card will be left asking You to contact the carriers depot to rearrange delivery or collect the Goods Yourself.
5.3. The shipping charge to the delivery address You specify when placing an order will be calculated on the basis of order weight and shipping destination, and will be confirmed to You during the online checkout process. A breakdown of current shipping options, charges and estimated delivery times for all destinations that We currently ship to is set out on the Delivery Information page.
5.4. For Goods destined for addresses outside of the United Kingdom, payment of taxes/customs duties applied by the relevant authorities will be Your responsibility.
5.5. We will dispatch Goods to the delivery address specified by You when You place Your order. We will not be liable for any loss or liability whatsoever arising in any respect if You instruct Us to change the delivery address after We have dispatched the Goods. It is Your responsibility to redeem the Goods at Your expense from the address to which the Goods were delivered and to inform Us that such action has taken place.
5.6. Any stated delivery times are given in good faith by Us to indicate estimated delivery times but shall not amount to any contractual obligation to deliver on the day stated. We will accept no liability for consequential loss or damage arising from delay in delivery.
5.7. You must notify Us if You have not received the Goods within fifteen Working Days of receiving Our dispatch confirmation e-mail. If the whereabouts of the Goods remains unknown after fifteen Working Days from the date of dispatch We will reissue the Goods, subject to the provisions given in Section 5.1.
5.8. For orders sent 1st Class within the United Kingdom, delivery of the Goods will be deemed to have taken place by the third Working Day after the date of dispatch. For orders sent using Signed For™ 1st Class or Special Delivery Guaranteed by 1pm™, delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods.
5.9. For orders sent by Airmail to International destinations, delivery of the Goods will be deemed to have taken place by the eighth Working Day after the date of dispatch. For orders sent Airsure® or International Signed For™, delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods.
5.10. Upon taking delivery of the Goods You should check them off carefully against the enclosed receipt. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of delivery, after which time no liability will be accepted.
5.11. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in Section 2.1 of these Conditions) within five Working Days of delivery, after which time no liability will be accepted.
6.1. If You wish to cancel Your order before the Goods are dispatched, You must notify Us by sending an e-mail to the address given in Section 2.1 of these Conditions. Upon receipt of Your e-mail We will cancel Your order and issue You with a full* refund.
6.2. If you wish to cancel Your order after the Goods have been dispatched, You must notify Us by sending an e-mail to the address given in Section 2.1 of these Conditions within seven Working Days of the day You take delivery of the Goods. You must then return the Goods to Us at the address given in Section 2.3 of the terms and conditions for a refund (of the cost of the Goods, including the original shipping charge). You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the Goods to Us shall be borne by You. Upon receipt of the Goods We will cancel Your order and issue You with a full* refund. If We receive the Goods back in a used or damaged condition, or if You fail to bear the cost of their return, We will charge You the direct cost to Us and notify You of this by e-mail. Your right to cancel Your order will end seven Working Days after the day You take delivery of the Goods.
6.3. A small number of Items sold by Us come with a manufacturer’s warranty (indicated, where appropriate, in the product description). If one of these Items develops a fault within the warranty period assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in Section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall be borne by You. If You fail to bear the cost of its return, We will charge You the direct cost to Us and notify You of this by e-mail. Misuse and the effects of normal wear and tear are not covered.
6.4. If any Item sold by Us without a manufacturer's warranty develops a fault within six months of the date of purchase (three months for woollen wash mitts) assistance will be provided by Us in the form of spares, repair or replacement (determined by Us, depending on the type of product and the nature of the fault). You should notify Us of any fault by sending an e-mail to the address given in Section 2.1 of these Conditions. You must then return the faulty Item to Us for inspection at the address given in Section 2.3 of these Conditions. You should use an insured delivery service and obtain proof of posting, in case of loss or damage during transit to Us. The full cost of returning the faulty Item to Us shall be borne by You. If You fail to bear the cost of its return, We will charge You the direct cost to Us and notify You of this by e-mail. Misuse and the effects of normal wear and tear are not covered.
6.5. The above provisions do not affect Your statutory rights.
*Excludes Special Order products (see Section 6.6 of these Conditions).
6.6. Should you wish to cancel your Special Order product for any reason, i.e. high-end Zymol Estate Glazes (Destiny/Atlantique/Vintage/Royale), it is unlikely that we could sell it to another customer at full selling price. We will therefore charge a cancellation fee of 25% of the full selling price.
6.7. Conditions of returning:
(a) Goods must be returned 'as sold' with their original packaging including all components and accessories.
(b) Goods must be complete, unused and in 'as new' condition, e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way, and must be repackaged as received.
(c) Goods must be returned to Us at the address given in Section 2.3 of the terms and conditions within seven days from authorisation. We are unable to accept returns of unwanted and non-faulty items after the seven days.
(d) Any 'free gifts' that You received with the products must also be returned.
7.1. All materials, including documents, images, illustrations and other materials that form part of this website (collectively termed the 'Contents') are copyrights, registered and unregistered trademarks, trade dress and/or other intellectual property rights controlled by or licensed to Us. In addition, this website as a whole is protected by copyright, and all rights are reserved.
7.2. You may download or copy the Contents and other downloadable materials displayed on this website for Your personal use only. No right, title or interest in any downloaded materials is transferred to You as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents of this website.
8.1. While We will endeavour to ensure that this website is normally available all of the time, We will not be liable if for any reason this website is unavailable at any time or for any period.
8.2. Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond Our control.
9.2. You are prohibited from posting or transmitting to or from this website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;
(b) for which You have not obtained all necessary licences and/or approvals;
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world;
(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
9.3. You may not misuse this website (including, without limitation, by hacking).
9.4. We will fully co-operate with any law enforcement authorities or court order requesting or directing Us to disclose the identity or locate anyone posting any material in breach of these Conditions.
10.1. Links to third party websites on this website are provided solely for Your convenience. If You use these links, You leave this website. We do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If You decide to access any of the third party websites linked to this website, You do so entirely at Your own risk.
10.2. If You would like to link to this website, You may only do so subject to the following conditions:
(a) You do not remove, distort or otherwise alter the size or appearance of Our logo;
(b) You do not create a frame or any other browser or border environment around this website;
(c) You do not in any way imply that We are endorsing any products or services other than Our own;
(d) You do not misrepresent Your relationship with Us nor present any other false information about Us;
(e) You do not otherwise use any of Our trademarks without Our express written permission;
(f) You do not link from a website containing content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
10.3. We expressly reserve the right to revoke the above right granted in clause 10.2. for breach of these terms and to take any action We deem appropriate. You shall fully indemnify Us for any loss or damage We may suffer or incur as a result of Your breach of clause 10.2 of these Conditions.
11.1 While We will endeavour to ensure that the information contained within this website is correct, We do not warrant the accuracy and completeness of the Contents. We may make changes to the Contents of this website at any time without notice. The Contents of this website may be out of date, and We make no commitment to update such material.
11.2. The Contents of this website are provided as is without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, We provide You with this website on the basis that We exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) but for which these Conditions might have effect in relation to this website.
11.3. Product images and descriptions are for illustrative purposes only and may be subject to change without notice.
12.1. We exclude all liability and responsibility for any amount or kind of loss or damage that may result to You or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence, contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect Your computer equipment, software, data or other property on account of Your access to, use of, or browsing this website or Your downloading of any material from this website or any websites linked to this website.
12.2. If Your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, You assume all costs thereof.
12.3. You agree to indemnify Us fully, defend Us and hold Us harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the Conditions by You, or Your use of this website, or the use by any other person using Your details.
13.1. These Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts.
13.2. We do not warrant that the Goods advertised for sale on this website are appropriate for use outside the United Kingdom. It is prohibited to access this website from territories where its contents are illegal or unlawful. If You access this website from locations outside the United Kingdom, You do so at Your own risk and You are responsible for compliance with local laws.
14.1. We may revise these Conditions at any time by updating this document. You should check this website from time to time to review the then current Conditions, because they are binding on You. If You do not wish to accept any new Conditions, You should not continue to use this website.
14.2. You may not assign sub-license or otherwise transfer any of Your rights under these Conditions.
14.3. If any provision of these Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.
14.4. Any queries relating to these Conditions are welcomed and should be directed to Us using the e-mail address given in Section 2.1 of these Conditions.