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Car-Lux - Car Care Products

Delivery Information

The following policy specifies our delivery information and the Countries we deliver to.

1. Delivery service options
2. Countries we deliver to
3. Delivery information


 

1. DELIVERY SERVICE OPTIONS

We currently use Royal Mail and Parcelforce to distribute our products. You are able to calulate postage costs direct from www.car-lux.co.uk by navigating to your Shopping Basket by clicking on the 'My Basket' link and then clicking on 'Go to Shopping Basket'. Alternatively, you are able to add postage options during the checkout process.

For further information about each of the postage options available, please see details below.

Please note: Although we dispatch all orders promply, delivery times may vary during busier periods of the year, for example Christmas, and also during periods of severe weather. Please also refer to the terms and conditions section 5.6 (an extract can be found at the bottom of this page).


United Kingdom Delivery Options:

Free UK Delivery

Free UK delivery is only available on specific specialty waxes and estate glazes. This free delivery option, to destinations within the UK only, is currently listed as 'Royal Mail Special Delivery Guaranteed By 1pm £0.00' during the Checkout process and will be shipped by Royal Mail's Special Delivery Guaranteed by 1pm® service (see below for further details regarding Special Delivery Guaranteed by 1pm®).

Standard

Royal Mail 1st Class: http://www.royalmail.com/personal/uk-delivery/1st-class-mail
1st Class aims to deliver your parcel the next working day, including Saturdays. Royal Mail 1st Class service offers up to £20.00 cover for loss and damage, however it does not offer tracking and proof of delivery.

Confirmed

Royal Mail Signed For® 1st Class: http://www.royalmail.com/personal/uk-delivery/signed-for-1st-class
Signed For® 1st Class aims to deliver your parcel the next working day, including Saturdays. If you have an important item to deliver, the Signed For™ service gives you complete peace of mind with proof of delivery and signature from the receiver. Signed For® 1st Class service offers up to £50.00 inclusive compensation.

Royal Mail Signed For® 2nd Class: http://www.royalmail.com/personal/uk-delivery/signed-2nd-class
Signed For® 2nd Class aims to deliver your parcel in 2 to 3 working days, including Saturdays. If you have an important item to deliver, the Signed For™ service gives you complete peace of mind with proof of delivery and signature from the receiver. Signed For® 2nd Class service offers up to £50.00 inclusive compensation.

Parcelforce Worldwide express48
express48 service offers delivery within 2 working days. Parcels are fully tracked from collection to delivery, at which point an electronic signiture is obtained. express48 offers up to £100.00 inclusive compensation for loss and damage, additional compensation up to £2500.00 is available.

Guaranteed

Royal Mail Special Delivery Guaranteed by 9am®: http://www.royalmail.com/personal/uk-delivery/signed-for-1st-class
1pm not early enough? Choose Special Delivery Guaranteed by 9am® and get your parcel there by 09:00* the next working day. Special Delivery Guaranteed by 9am® service includes end-to-end tracking and signature on delivery online and offers £50.00 inclusive compensation for loss and damage, additional compensation up to £2500.00 is available.

Royal Mail Special Delivery Guaranteed by 1pm®: http://www.royalmail.com/personal/uk-delivery/signed-for-1st-class
Take advantage of Special Delivery Guaranteed by 1pm® for guaranteed delivery of your urgent or valuable items before 13:00 the next working day to 99%* of the UK. Special Delivery Guaranteed by 1pm® service includes end-to-end tracking and signature on delivery online and offers £500.00 inclusive compensation for loss and damage, additional compensation up to £2500.00 is available.

These Guaranteed options are available on orders placed before 12:00 Monday to Friday, except bank holidays and public holidays.

*Restrictions apply - Find out more about where we deliver

Parcelforce Worldwide express24
express24 service offers next day delivery. Parcels are fully tracked from collection to delivery, at which point an electronic signiture is obtained. express24 offers £100.00 inclusive compensation for loss and damage, additional compensation up to £2500.00 is available.


International Delivery Options:

Standard

Royal Mail International Standard: http://www.royalmail.com/personal/international-delivery/international-standard
Economical, easy to use and fast. International Standard service delivers to Europe in 3 to 5 working days and to Worldwide destinations in 5 to 7 working days. International Standard offers up to £20.00 inclusive compensation, however does not offer tracking or signature on delivery.

Economy

Parcelforce Worldwide globalvalue
globalvalue service offers delivery from 4 working days worldwide. No tracking facility is available for this service. globalvalue offers £100.00 inclusive compensation for loss and damage, additional compensation up to £500.00 is available.

Confirmed

Royal Mail International Trackedhttp://www.royalmail.com/personal/international-delivery/international-tracked-signed
For our fastest international tracked service, secure and reliable to over 30 destinations worldwide, look no further than International Tracked. International Tracked receives priority handling in the UK and internationally and is generally a day faster than International Standard. International Tracked includes full end-to-end tracking and online delivery confirmation and offers £50.00 inclusive compensation, additional compensation up to £250.00 is available.

Royal Mail International Signed: http://www.royalmail.com/personal/international-delivery/international-tracked-signed
International Signed service delivers to Europe in 3 to 5 working days and to Worldwide destinations in 5 to 7 working days. Available worldwide and tracked until the point the item leaves the UK providing extra reassurance that your item has been delivered when using International Standard. Peace of mind as your item will only be handed over when a signature is taken on delivery. Note: Please be aware that a copy of the signature is not available to the sender. International Signed offers £50.00 inclusive compensation, additional compensation up to £250.00 is available.

Royal Mail International Tracked & Signed: http://www.royalmail.com/personal/international-delivery/international-tracked-signed
International Tracked and Signed service delivers to Europe in 3 to 5 working days and to Worldwide destinations in 5 to 7 working days. Available to over 40 destinations, International Tracked & Signed is a combination service offering full end-to-end tracking, priority handling in the UK, signature taken on delivery and online delivery confirmation. International Tracked & Signed offers £50.00 inclusive compensation, additional compensation up to £250.00 is available.

Priority

Parcelforce Worldwide globalpriority
globalpriority service offers delivery from 3 working days to Europe and major destinations worldwide. Parcels are fully tracked with named confirmation of delivery for European and major worldwide destinations. globalpriority offers £100.00 inclusive compensation for loss and damage, additional compensation up to £2500.00 is available.

Express

Parcelforce Worldwide globalexpress
globalexpress service offers delivery from next working day to the USA, Canada and Europe and from 2 working days to the rest of the world. Parcels are fully tracked from collection to delivery for all destinations and also includes named confirmation of delivery. globalexpress offers £200.00 inclusive compensation for loss and damage, additional compensation up to £2500.00 is available.

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2. COUNTRIES WE DELIVER TO

United Kingdom
This zone comprises of England, Scotland, Wales and Northern Ireland.

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Europe
Europe zone comprises of the following countries:

-A-
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores

-B-
Balearic Islands, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU)

-C-
Canary Islands, Corsica, Croatia, Cyprus (EU), Czech Republic (EU)

-D-
Denmark (EU)

-E-
Estonia (EU)

-F-
Faroe Islands, Finland (EU), France (EU)

-G-
Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland

-H-
Hungary (EU)

-I-
Iceland, Irish Republic (EU), Italy (EU)

-K-
Kazakhstan, Kosovo, Kyrghizstan

-L-
Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU)

-M-
Macedonia (Former Yugoslav Rep. of), Madeira (EU), Malta (EU), Moldova, Monaco, Montenegro

-N-
Netherlands (EU), Norway

-P-
Poland (EU), Portugal (EU)

-R-
Romania (EU), Russia

-S-
San Marino, Serbia, Slovakia (EU), Slovenia (EU), Spain (EU), Sweden (EU), Switzerland

-T-
Tajikistan, Turkey, Turkmenistan

-U-
Ukraine, United Kingdom (EU), Uzbekistan

-V-
Vatican City State

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World Zone 1
This zone covers all countries not defined as being in Europe or World Zone 2. World Zone 1 generally covers countries in North America, South America, Africa, the Middle East, the Far East and South East Asia.

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World Zone 2
This zone covers the following territories:

-A-
Australia

-B-
Belau, British Indian Ocean Territory 

-C-
Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island

-F-
Fiji, French Polynesia, French South Antarctic Territory 

-K-
Keeling, Kiribati

-M-
Macao, Nauru Island, New Caledonia

-N-
Nauru Island, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory

-P-
Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island 

-S-
Republic of Singapore, Solomon Island

-T-
Tahiti, Tokelau Islands, Tonga, Tuvalu

-U-
US Samoa, Western Samoa

Please note:
If the Country you would like delivering to is not listed in the above lists, please contact us with your delivery enquiry.

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3. DELIVERY INFORMATION

The below information is an extract from our formal terms and conditions.

5.1. We will endeavour to dispatch all In stock Items within one Working Day of Your order being placed. If We are unable to dispatch any In stock Items because We run out of stock before Your order is packed, We will notify You within one Working Day and hold Your entire order at Our premises until fresh stock arrives and Your order can be shipped in full.

5.2. All Goods will be sent using Royal Mail and Parcelforce services. All orders sent using a Confirmed or Guaranteed services will require a signature at the time of delivery. If You are not in at the time of delivery a card will be left asking You to contact the carriers depot to rearrange delivery or collect the Goods Yourself.

5.3. The shipping charge to the delivery address You specify when placing an order will be calculated on the basis of order weight and shipping destination, and will be confirmed to You during the online checkout process. A breakdown of current shipping options, charges and estimated delivery times for all destinations that We currently ship to is set out on the Delivery Information page.

5.4. For Goods destined for addresses outside of the United Kingdom, payment of taxes/customs duties applied by the relevant authorities will be Your responsibility.

5.5. We will dispatch Goods to the delivery address specified by You when You place Your order. We will not be liable for any loss or liability whatsoever arising in any respect if You instruct Us to change the delivery address after We have dispatched the Goods. It is Your responsibility to redeem the Goods at Your expense from the address to which the Goods were delivered and to inform Us that such action has taken place.

5.6. Any stated delivery times are given in good faith by Us to indicate estimated delivery times but shall not amount to any contractual obligation to deliver on the day stated. We will accept no liability for consequential loss or damage arising from delay in delivery.

5.7. You must notify Us if You have not received the Goods within fifteen Working Days of receiving Our dispatch confirmation e-mail. If the whereabouts of the Goods remains unknown after fifteen Working Days from the date of dispatch We will reissue the Goods, subject to the provisions given in Section 5.1.

5.8. For orders sent 1st Class within the United Kingdom, delivery of the Goods will be deemed to have taken place by the third Working Day after the date of dispatch. For orders sent using Signed For® 1st Class, Special Delivery Guaranteed by 9am®, Special Delivery Guaranteed by 1pm®, express24 and express48 delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods.

For orders sent by International Standard to International destinations, delivery of the Goods will be deemed to have taken place by the eighth Working Day after the date of dispatch. For orders sent International Tracked, International Signed or International Tracked & Signed, delivery of the Goods will be deemed to have taken place upon the first point in time of any signature of any delivery note by You, an agent, employee or representative of You, or by any independent person and shall be conclusive proof of the delivery of the Goods. 

5.10. Upon taking delivery of the Goods You should check them off carefully against the enclosed receipt. Shortage claims will only be considered if We receive notification of incorrect or missing Items within five Working Days of delivery, after which time no liability will be accepted.

5.11. Upon taking delivery of the Goods You should check them carefully for any transit damage. Damage claims will only be considered if We receive photographic evidence of the damage by e-mail (to the address given in Section 2.1 of these Conditions) within five Working Days of delivery, after which time no liability will be accepted.

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